Stage Front Service

“What Ever It Takes”

The Stage Front Presentation Systems Service Department is comprised of a dedicated team of highly experienced and qualified electronics service technicians who are charged with the task of providing support, service, and maintenance services for our customer’s installed Stage Front systems.

Whether you are a large corporation with multiple facilities or just a small business with one conference room we will always do whatever it takes to get your equipment working again with the least delay and expense to you.
We are your quick and reliable source for repairs, maintenance, and parts needs for your installed systems.

Features of Stage Front's Service Department

Warranty Support
Stage Front Service is the first call whenever you have problems with a system that is still under the original warranty period. We will work with you, regardless of your location, to insure that your problem is quickly identified, and that immediate steps are taken to resolve the issue.

Technical Support
Stage Front Service is available to provide technical information and details for all Stage Front installations, both new and not so new. That is, we maintain job records and service and maintenance records for all Stage Front installations. If you need to know something specific about the equipment that you have installed, then we should be your first call.

Service Upgrades
Stage Front Service is available to design and install “Service Upgrades” to your installed Stage Front systems. Our experienced staff can analyze proposed additions or changes to your system and such additions or upgrades will be coordinated through the Stage Front Service department. We will coordinate all needed services implement these additions or changes including specification, pricing, installation, programming, testing, and user training through the “fast service channel”.

Service Agreements
Stage Front Service provides customers with an important option for managing their technical systems in the form of “Complete” and “Preventative” service agreements. The Stage Front Complete Maintenance and Service Agreement (CMSA) provides you with worry-free support of your installed Stage Front systems. It covers all parts, labor, travel, and other expenses related to performing preventative maintenance and repair services. It “covers everything” with no hidden or surprise charges. The Stage Front Preventative Maintenance Service Agreement (PMA) provides many of the same benefits of the CMSA including preventative maintenance and preferred service status at a lower price point. Under the PMA onsite maintenance is provided, and the customer receives priority scheduling and a discounted service rate in the event that repairs are needed.

Stage Front Presentation Systems Announces 24.7 Service and Support!

Stage Front Presentation Systems is pleased to announce the implementation of emergency service and support availability 24 hours a day 7 days a week. This new service is intended as emergency response to failures that require immediate help from a qualified systems technician. The new service and support availability is extended to all of our warranty and service agreement clients at no additional charge. If your systems are not currently covered by a warranty or service agreement, you can still take advantage of this service on a case-by-case time and materials basis.

The Stage Front Service department is charged with coordinating the new “Twenty-four ‘dot’ seven” service. “It has been our goal for some time to establish this program,” stated service manager Bill Nesmith. “Although it is rare when a Stage Front system fails, if it happens just before show time, then you need someone who can respond to that emergency. It’s just one more way that we are adding value to what we provide our customers.”

Stage Front provides a “special message center” as part of their voice mail system. There are actually two emergency service message boxes: one for Rental systems, and one for Permanently Installed systems. If you leave a message in the appropriate box for the type of system with which you need help, a Stage Front Rental or Service technician will call you back within 30 minutes of less. The first level of support is to try and help the customer on the phone, especially if they are at a distant location. If we cannot help the client to resolve the issue by phone, then the service issue is escalated and a service call to the site is made.

“We are pleased that we have been able to add this important and effective new service. We feel like it will even further increase the confidence that our customers have in us,” Nesmith stated.